YOUR QUESTIONS ANSWERED
Who can use Link?
People living locally who are unable to use public transport or it is
not available and have no one else they can call on. People who
need help and have difficulty getting to medical appointments.
How much will it cost?
We do ask you to make a voluntary contribution towards the
driver’s expenses. The driver receives 45p per mile towards petrol
and running costs.Your driver will give you a brown envelope into
which you may place your donation. They will be happy to give you
a guide of the mileage of your journey.
What about walking aids and wheelchairs?
Your driver should be able to accommodate walking aids, but this
needs to be discussed with the coordinator at the time of booking.
Wheelchairs can only be taken by prior arrangement, and if
the client or carer is able to load and unload it from the car.
Due to Health & Safety and Insurance restrictions, drivers are
not permitted to lift wheelchairs or clients.
How do I arrange a booking?
Call the Link phone number, giving as much notice as possible,
with your appointment date, time and place, including which
department and likely length of time for the appointment.
Our Link Coordinator will try to arrange a driver and get back
to you with the driver’s name and a pickup time. Sometimes
due to high demand and/or driver availability we are
not able to satisfy all requests.
How will I know it is my driver?
All Link drivers carry an identification badge bearing their name
and photograph. Their identity can always be verified by
calling the duty coordinator.
What about Covid?
Melksham Link are continuing to provide a service throughout the
pandemic but with a reduced number of drivers.
To keep you and the driver safe the car will be sanitized both before
and after you have been in it. You will be asked to wear a mask,
to wash or sanitise your hands before getting into the car
when being picked up and at the conclusion
of your appointment. You will need to sit in the
rear of the vehicle on the passenger side.
In line with government guidance, clients can only be
accompanied in exceptional circumstances and even then,
this must be discussed with the duty coordinator
and agreed at the time of booking.
What if my appointment is cancelled?
If you need to cancel your appointment, either from
your own choice or because it has been cancelled by the provider,
you must inform the Link coordinator at the earliest
opportunity to avoid unnecessary journeys by our drivers.
If you have any further questions our coordinator
will be happy to answer them when you
contact by phone.
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